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eBook Title: When Customers Talk… Turn What They Tell You Into Sales
eBook : When Customers Talk… Turn What They Tell You Into Sales
What do customers really want? Not all retailers are in the habit of listening when customers talk. They can do better, according to master customer service speaker, author, and consultant T. Scott Gross. In fact, research shows that unhappy customers talk about negative experiences for an average of 18 months.
Price: $18.95 | Order Detail
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