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eBook Title: Managing Quality
eBook : Managing Quality
Building the machine that will take product to market most efficiently and cost-effectively is crucial to commercial success. Managing Quality covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process. Examples and lessons from some of the world?s most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum.
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