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PDF: Honda Speeds Helpdesk Call Resolution From 1 Hour to 15 Minutes ...

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times Source: na.ntrsupport.com // Topic: Honda
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Short Desciption: Founded by Soichiro Honda in 1946, today. Honda is a leading global company in the ... Success story approved by Honda Automobiles Spain, S.A. ...

Content Inside: Success Story Car Manufacturing Dealer Management System Honda Speeds Helpdesk Call Resolution From 1 Hour to 15 Minutes Using NTRsupport Honda Automobiles Spain, S.A. has successfully implemented NTRsupport which has substantially improved the level of technical assistance they provide to their Dealers. Overview Situation before the implementation of NTRsupport - The technical assistance process of Honda was costly and slow - The other remote control programs tested by Honda only worked inside a LAN (Local Area Network) - Technical assistance given by phone could take up to one hour. Company Profile Founded by Soichiro Honda in 1946, today Honda is a leading global company in the automobile manufacturing industry and has a presence in all related markets ranging from small electric bicycle engines to the most powerful racing engines around the world. Honda Automobiles Spain, S.A. currently employs 70 people, with a network of 100 direct offices which employ approximately 600 people. Project Background Technical assistance is required by




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