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PDF: SAP Help Desk Check List (rev. 3)

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Short Desciption: ESS Help Desk - call the ESS Service Center, at 346-5483 (local Harrisburg ...
Travel Help Desk ? for travel problems, ESS related or not, call the BCPO ...
Content Inside: SAP ­ Help Desk Check List (rev. 3) Section 1: Assistance Available: Whose problem is it? Information to initially direct the end user: ESS Help Desk - call the ESS Service Center, at 346-5483 (local Harrisburg Area) or 1-866-ESSCOPA (1-866-377-2672 outside the Harrisburg Area), Monday ­ Friday (excluding holidays), 7:30 am - 5:00 pm. Users may leave a message on voicemail after hours and on weekends. Travel Help Desk ­ for travel problems, ESS related or not, call the BCPO Travel Help Desk at 3463401 (local Harrisburg Area) or 1-800-824-0626 (outside Harrisburg Area). The Travel Help Desk is available Monday through Friday (excluding holidays), 8:00 am to 5:00 pm. Users may leave a message on voicemail after hours and on weekends. HR/Payroll Help Desk - for HR or Payroll problems, contact the agencys central HR office. SAP Help Desk - problems excluding the above but encompassing one or more of these areas:


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